Why are terms of service important for managed support services?
They define obligations, service scope, and legal protections so both parties understand expectations before work begins.
Last updated: February 14, 2026
By accessing or using CreedaVA’s services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.
CreedaVA provides virtual assistant services including but not limited to administrative support, customer service, social media management, data entry, bookkeeping, real estate support, insurance processing, and enterprise solutions. The specific scope of services will be defined in your service agreement.
As a client, you agree to:
Payment is due according to the terms specified in your service plan. We accept major credit cards and bank transfers. Late payments may result in suspension of services. All fees are non-refundable unless otherwise stated in your service agreement.
All virtual assistants sign non-disclosure agreements (NDAs) to protect your business information. We treat all client data as confidential and will not share it with third parties without your explicit consent, except as required by law.
All work product created by our virtual assistants on your behalf becomes your intellectual property upon payment. CreedaVA retains no rights to work created specifically for clients.
CreedaVA’s liability is limited to the amount paid for services in the preceding 30-day period. We are not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services. We will make reasonable efforts to ensure quality and accuracy but cannot guarantee error-free service.
Either party may terminate services with 14 days’ written notice. CreedaVA reserves the right to terminate services immediately if the client violates these terms. Upon termination, any outstanding balances become immediately due, and we will return all client materials and data.
Any disputes arising from these terms or our services will first be addressed through good-faith negotiation. If a resolution cannot be reached, the matter will be submitted to binding arbitration in accordance with applicable laws.
For questions about these Terms of Service, please contact us at legal@creedava.com.
Terms of service define legal expectations, service boundaries, and acceptable use standards for both clients and providers.
Clear contract language helps reduce misunderstandings around deliverables, payment terms, confidentiality, and liability limitations.
CreedaVA's terms align operational commitments with practical governance so clients can scale confidently while protecting sensitive business information.
Regulatory and consumer guidance from government agencies reinforces the importance of transparent terms, disclosures, and dispute processes.
They define obligations, service scope, and legal protections so both parties understand expectations before work begins.
Terms set baseline legal rules, while service agreements and statements of work handle account-specific deliverables and timelines.
At least annually, and whenever your service model, pricing, compliance obligations, or data handling practices materially change.