Terms of Service

1. Acceptance of Terms

By accessing or using CreedaVA’s services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Services

CreedaVA provides virtual assistant services including but not limited to administrative support, customer service, social media management, data entry, bookkeeping, real estate support, insurance processing, and enterprise solutions. The specific scope of services will be defined in your service agreement.

3. Client Responsibilities

As a client, you agree to:

• Provide clear instructions and necessary resources for task completion
• Respond to communications in a timely manner
• Make payments according to the agreed-upon schedule
• Not request our VAs to perform illegal or unethical activities
• Maintain the confidentiality of any login credentials shared

4. Payment Terms

Payment is due according to the terms specified in your service plan. We accept major credit cards and bank transfers. Late payments may result in suspension of services. All fees are non-refundable unless otherwise stated in your service agreement.

5. Confidentiality

All virtual assistants sign non-disclosure agreements (NDAs) to protect your business information. We treat all client data as confidential and will not share it with third parties without your explicit consent, except as required by law.

6. Intellectual Property

All work product created by our virtual assistants on your behalf becomes your intellectual property upon payment. CreedaVA retains no rights to work created specifically for clients.

7. Limitation of Liability

CreedaVA’s liability is limited to the amount paid for services in the preceding 30-day period. We are not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services. We will make reasonable efforts to ensure quality and accuracy but cannot guarantee error-free service.

8. Termination

Either party may terminate services with 14 days’ written notice. CreedaVA reserves the right to terminate services immediately if the client violates these terms. Upon termination, any outstanding balances become immediately due, and we will return all client materials and data.

9. Dispute Resolution

Any disputes arising from these terms or our services will first be addressed through good-faith negotiation. If a resolution cannot be reached, the matter will be submitted to binding arbitration in accordance with applicable laws.

10. Contact

For questions about these Terms of Service, please contact us at legal@creedava.com.